Hannen Consulting Pty. Limited (ABN 36 088 469 407, trading as Critical Success Solutions, “CSS”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website at https://criticalsuccesssolutions.com.au (the “Website”) or use our services. By using the Website, you consent to the practices described here.

If you do not agree with this policy, please do not use the Website.

Information We Collect

We collect personal information like contact details (name, email, phone, company), usage data (IP, browser, pages visited via cookies/Google Analytics), and form submissions (feedback, requests). Sensitive information is not collected unless voluntarily provided and relevant.

How We Use Your Information

We use personal information for legitimate business purposes, including:

• Responding to inquiries and providing customer support.
• Sending marketing communications (e.g., newsletters or service updates), with an option to unsubscribe at any time.
• Improving the Website, products, and services through analytics and research.
• Complying with legal obligations, preventing fraud, or enforcing our terms.

We process information based on your consent, contractual needs, or our legitimate interests.

Disclosure of Information

We do not sell your personal information. We may share it with:

• Service providers: Trusted third parties (e.g., email platforms like Mailchimp or hosting providers) who assist with Website operations, under strict confidentiality agreements.
• Legal requirements: Authorities if required by law, such as under Australian court orders or the Notifiable Data Breaches scheme.
• Business transfers: In the event of a merger, acquisition, or sale of assets.

International disclosures (e.g., to U.S.-based analytics providers) occur only with safeguards like standard contractual clauses to ensure equivalent protection.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including SSL/TLS encryption for data transmission, secure servers, firewalls, and access controls. Login areas require strong passwords and multi-factor authentication where applicable.

However, no internet transmission or storage is 100% secure. We cannot guarantee absolute security, and you use the Website at your own risk.

Your Rights and Choices

Under Australian privacy laws, you have rights including:

• Access, correction, or deletion of your personal information.
• Opting out of marketing emails (click “unsubscribe” or contact us).
• Withdrawing consent where applicable.
• Lodging complaints with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise these rights, email info@cssconsulting.com.au. We respond within 30 days.

We retain information only as long as needed for our purposes or legal requirements, then securely delete or anonymize it.

Cookies and Tracking

The Website uses cookies for functionality, analytics, and personalization. You can manage preferences via browser settings. Disabling cookies may limit features.

Third-Party Links and Disclaimer

The Website may link to external sites. We are not responsible for their privacy practices or content. Review their policies before providing information.

All Website information is for general guidance only and not professional advice. We disclaim liability for errors, omissions, or reliance on it.

Copyright

Copyright in this Website’s content is owned by Critical Success Solutions. All rights reserved. You may view, download, or print extracts for personal, non-commercial use without alteration. Commercial reproduction or linking requires our written consent. Trademarks are protected; no license is granted without permission.

Changes to This Policy

We may update this policy to reflect legal or operational changes. Significant updates will be notified via the Website or email. Continued use constitutes acceptance.

Contact Us

Questions? Email info@cssconsulting.com.au or write to:
Critical Success Solutions
PO Box 3086
Blaxland East NSW 2774