Education
Our Services
Training and Development
Ensuring that aged care teams are skilled, knowledgeable, and empowered is crucial to delivering high-quality care. We offer comprehensive education services tailored to the specific needs of care providers, from your frontline workforce to governance bodies. Our education and training services can support the growth and development of your team.
Ensuring that aged care teams are skilled, knowledgeable, and empowered is crucial to delivering high-quality care. We offer comprehensive education services tailored to the specific needs of care providers, from your frontline workforce to governance bodies. Here is how our education and training services can support the growth and development of your team:
CSS Education Philosophy
Our educational approach is centred on creating practical, impactful training that goes beyond the theory and builds real capability within your workforce. We design our programs to enable your workforce to apply what they learn back in the workplace. Every session is tailored to ensure that participants have a clear understanding of best practice and the regulatory requirements.
Experience and Qualifications
Our education team is comprised of experienced professionals holding qualifications in training and assessment and/or diplomas in adult education as well as years of in-field expertise in aged/disability care. Our facilitators bring industry-relevant insights and keep up to date with current standards and regulatory requirements.
Extensive Library
Our education library contains hundreds of programs. This selection has been curated and regularly updated over our 20 years supporting the aged care industry. Speak to us to learn more about how we can meet the exact needs of your organisation.
Flexible Delivery Methods
We offer flexible delivery options to meet the demands of aged care/disability settings:
- Face-to-Face Training: Onsite training tailored to specific organisational needs.
- Online Learning via Video Conferencing: Convenient online sessions to meet workforce training needs in a flexible environment.]
- Train-the-Trainer Programs: We equip your internal trainers with the latest insights to deliver high-quality training aligned with regulatory requirements.
- Toolbox Talks and Competency Assessments: We can provide shorter Toolbox Talks and Competency Assessments to ensure participants meet new regulatory requirements.
Certificates of Attendance: All participants receive certificates to acknowledge their participation and skill development. This can contribute to Continuing Professional Development (CPD) points.
Highlights of Our Current Programs
CSS offers a broad range of training modules that address the latest needs in the aged care sector. Some of our programs include:
- Strengthened Standards Training and new Aged Care Act: Sessions designed to keep your workforce, Leadership Team and governing bodies up-to-date with the latest reform requirements.
- Governance Modules: Aimed at governing body/board members/directors and Leadership Team to strengthen understanding of governance in aged care (Residential and Home care) especially clinical governance.]
- Skills Based RN Bootcamp: An intensive program specifically designed for Registered Nurses to refresh skills and adapt to the strengthened Standards and other reform/clinical requirements.
Please contact us to stay updated on upcoming programs or for a tailored education solution.
Customised Program Development
Whether you need a tailored education and training program to address specific organisational needs or prefer to deliver the content internally, CSS can develop training that suits your requirements. We will work closely with your team to design sessions/materials/assessments, ensuring the content aligns with your operational and strategic objectives.
Partner with CSS to ensure your workforce, Leadership Team and governing bodies receive relevant, practical and impactful education and training. With our customised and flexible options, your team can stay updated and deliver the highest standards in aged/disability care.
Mentoring and Coaching
Your organisation’s management team, including registered nurses, are integral when it comes to ensuring quality care and services are provided.
Enrolling senior staff in a coaching or mentoring program can encourage loyalty to your organisation, provide a greater sense of connection and commitment to the business and encourage open communication. This results in a positive work experience and increased efficiency across your organisation.
Critical Success Solutions can provide the management team and registered nurses with operational and clinical support in meeting Aged Care Quality Standards.
Our aged care business consultants are highly skilled in best practice clinical care, business and operational management across the aged care industry. We can provide supervision, mentoring and coaching to your team to refine their skills and improve performance, knowledge base and skills.
Inclusions
Development of a mentoring/coaching program in consideration of key organisational priorities includes but is not limited to:
- Time management skills
- Requirements of role/Understanding PD
- Importance of completing role functions
- Escalation pathways
- Individual challenges and appropriate strategy
- Introduction email sent to mentee with shortlist of key issues to be returned to mentor.
- On-site delivery of 1:1 coaching.
- Provision of resources and tools to assist mentees.
- Mentoring session outcomes to be documented and key themes/findings to be reported to the executive.
- Significant risk, or comments of concern communicated immediately to the organisational executive.
- Supply each mentee a short action plan template for professional development to complete, and return to Critical Success Solutions.
- Short project report and completed CM action plans provided on project completion.
New Graduate Support Programs
This six-month program commences after initial registration and new graduate placements have been offered in the care sector.
All new graduates have a mentor on site and receive a monthly visit from the new graduate program coordinator.
The first week is a three-day intensive overview run by the coordinator and subject experts, with two ‘buddy shifts’ preceding. This will include their mandatory training and orientation to the workplace.
A welcome pack is sent (this could include a USB with PowerPoints and resources loaded), including a note pad, pens, water bottle, badge etc.
Following the initial three-day course, a study day is held each month. The new graduate will not be rostered on the floor immediately before or after this day for five months.
The coordinator is always available for questions and support.
At the end of the course, a certificate is issued.
Inclusions
- Workbooks
- PowerPoints
- Certificates
Education Bootcamps
CSS can offer a variety of flexible, engaging and informative bootcamps to your organisation. Let our team help you build a workshop that includes the right content in the right timeframe for your team.
CSS deliver bootcamps to all levels of organisation, including; Executive, Nurses, Carers, and Cleaning, Maintenance and Kitchen staff.
Inclusions
- Consultation on your current knowledge gaps
- Development of a bootcamp to meet your needs
- Education delivery
- Soft copy resources where required
Our solutions are critical to your success
Contact Critical Success Solutions to discuss our tailored consulting services.
